Network Print Monitor Readme

ReadMe for Network Print Monitor

Version 6.9

November 18, 2024

Installation Notes

It is recommended to close all running applications before installing or modifying Network Print Monitor or any of its components.

For security reasons, newer versions of Windows may not allow firmware upgrades unless the user runs the Network Print Monitor as an administrator with full access rights. Right-click the program shortcut or .exe file, and click Run as administrator.

To perform firmware upgrades from Network Print Monitor, TCP ports 800-899 must be available and not blocked by a firewall.

To send email notifications from Network Print Monitor, TCP port 25 must be available and not blocked by a virus scanner.

To use SNMP traps with Network Print Monitor, TCP port 162 must be available and not blocked by a firewall.

System Requirements

Prerequisite
Microsoft .NET Framework 4.8 or later
Note: To download .NET Framework, go to the Microsoft website.

Supported Operating Systems

Microsoft Windows® 11

Microsoft Windows® 10

Microsoft Windows® Server 2022

Microsoft Windows® Server 2019

Microsoft Windows® Server 2016

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System Requirements
Minimum recommended hardware configuration:
Note Memory requirements may vary depending on the database size and the number of managed devices.

512MB memory

500MB hard disk space

Opening device home pages from Network Print Monitor requires a standard web browser that is supported by Embedded Web Server.

Supported Devices
Network devices and most third-party network devices that support the standard printer MIB
Note: Some features may not be available depending on device capabilities.

Supported Hosts
For remote driver operations, RPC services must be enabled and WMI services must be running on the target PCs. Any driver operation (install, uninstall, upgrade, etc.) must not be applied to more than 60 PCs at once.
Remote driver operations are not supported for WORKGROUP computers.

Supported Languages
Application

Arabic

Catalan

Chinese (Simplified)

Chinese (Traditional)

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hebrew

Hungarian

Italian

Japanese

Korean

Norwegian

Polish

Portuguese (Brazil)

Portuguese (Portugal)

Romanian

Russian

Spanish

Swedish

Thai

Turkish

Vietnamese

HTML help:

Arabic

Chinese

Chinese (Simplified)

Chinese (Traditional)

English

German

Spanish

French

Italian

Japanese

Korean

Dutch

Portuguese (Brazil)

Portuguese (Portugal)

Russian

Thai

Vietnamese

Required Ports List

Port number	Protocol	Component A	Direction	Component B	Purpose
161	UDP(SNMP)	Network Print Monitor	→	Device	To request data from a device. To discover devices over the network.
9090	TCP(HTTP)	Network Print Monitor	→	Device	To request data from a device.
9091	TCP(HTTPS)	Network Print Monitor	→	Device	To request data from a device.
162	UDP(SNMP)	Network Print Monitor	←	Device	To send Traps data from a device to Network Print Monitor.
9100	TCP	Network Print Monitor	→	Device	To send a Firmware Upgrade PRESCRIBE command to a device. (The Raw Port option must be enabled on the Device Operational panel.) Default port for TCP send data. *Can be manually changed by user.
800-899	TCP(HTTP)	Network Print Monitor	←	Device	To request the firmware files from Network Print Monitor by a device.
20, 21	TCP(FTP)	Network Print Monitor	→	Device	To send the firmware files from Network Print Monitor to the IB-21 device.
25	SMTP	Network Print Monitor	→	Mail Server	To send emails to a particular user. *Can be manually changed by user.
80	TCP(HTTP)	Web browser	→	Device Home Page
443	TCP(HTTPS)	Web browser	→	Device Home Page
10161	UDP (SNMP)	Network Print Monitor	→	Device	To request data from a device through SNMPv3.
10162	UDP (SNMP)	Network Print Monitor	←	Device	To send Traps data from a device to Network Print Monitor through SNMPv3.

Supported Devices

1856	206ci	2256	2358
2500ci	2506ci	2507ci	2508ci	2550ci
256ci	260ci	261ci	3005ci	300ci
301ci	302ci	3060i	3061i	306i
3206ci	3207ci	3262i	3263i	3505ci
3508ci	350ci	352ci	3555i	355ci
3560i	3561i	356ci	357ci	358ci
4006ci	4007ci	4008ci	400ci	402ci
4056i	4062i	4063i	4505ci	4555i
458ci	5006ci	5007ci	5008ci	502ci
5056i	5057i	5058i	5505ci	5555i
6006ci	6007ci	6008ci	6056i	6057i
6058i	6505ci	6555i	7006ci	7008ci
7056i	7057i	7058i	7307ci	7505ci
8006ci	8055i	8056i	8057i	8307ci
CD 1028_DC 2028	CD 1128_DC 2128	CD 1242_DC 2242	CD 1252_DC 2252	CD 1340_DC 2340
CD 1430_DC 2430	CD 1435_DC 2435	CD 1440_DC 2440	CD 1445_DC 2445	CD 1455_DC 2455
CD 1465_DC 2465	CD 1480_DC 2480	CD 5025_DC 6025	CD 5030_DC 6030	CD 5130_DC 6130
CD 5130P_DC 6130P	CD 5135_DC 6135	CD 5140_DC 6140	CD 5140L_DC 6140L	CD 5230_DC 6230
CD 5235_DC 6235	CD 5240_DC 6240	CD 5240L_DC 6240L
CDC 1620_DCC 2620	CDC 1626_DCC 2626	CDC 1725_DCC 2725	CDC 1726_DCC 2726	CDC 1730_DCC 2730
CDC 1740_DCC 2740	CDC 1840_DCC 2840	CDC 1850_DCC 2850	CDC 1930_DCC 2930	CDC 1935_DCC 2935
CDC 1945_DCC 2945	CDC 1950_DCC 2950	CDC 1965_DCC 2965	CDC 1970_DCC 2970	CDC 5520_DCC 6520
CDC 5525_DCC 6525	CDC 5526_DCC 6526	CDC 5526L_DCC 6526L	CDC 5626_DCC 6626	CDC 5626L_DCC 6626L
CLP 3550_CLP 4550	CLP 3721_CLP 4721	CLP 3726_CLP 4726
DC 2228	DC 2328
LP 3130_LP 4130	LP 3135_LP 4135	LP 3335_LP 4335
P-2540i MFP	P-3020 MFP PN	P-3020 MFP	P-3025 MFP	P-3520 MFP
P-3520D	P-3521 MFP	P-3521D	P-3521DN	P-3522DW
P-3525 MFP	P-3527w MFP	P-4020 MFP	P-4020DN	P-4020DW
P-4025w MFP	P-4026iw MFP	P-4030 MFP	P-4030DN	P-4030i MFP
P-4035 MFP	P-4035i MFP	P-4530DN	P-4531 MFP	P-4531DN
P-4531i MFP	P-4532 MFP	P-4532DN	P-4532i MFP	P-4534DN
P-4536 MFP	P-4536i MFP	P-4539 MFP	P-4539i MFP	P458ci
P-5030DN	P-5031DN	P-5032DN	P-5034DN	P-5035i MFP
P-5531DN	P-5532DN	P-5534DN	P-5536i MFP	P-5539i MFP
P-6030DN	P-6031DN	P-6033DN	P-6034DN	P-6035i MFP
P-6036i MFP	P-6038i MFP	P-6038if MFP	P-6039i MFP	P-6040DN
P-C2155w MFP	P-C2156w MFP	P-C2160DN	P-C2480i MFP	P-C2650DW
P-C2655w MFP	P-C2660 MFP	P-C2660DN	P-C2660i MFP	P-C2665 MFP
P-C2665i MFP	P-C3060 MFP	P-C3060DN	P-C3061DN	P-C3062DN
P-C3062i MFP	P-C3065 MFP	P-C3066i MFP	P-C3560DN	P-C3560i MFP
P-C3562DN	P-C3562i MFP	P-C3563DN	P-C3563i MFP	P-C3565i MFP
P-C3566i MFP	P-C3567i MFP	P-C3570DN	P-C4063DN	P-C4063i MFP
P-C4067i MFP	P-C4070DN	P-C4072DN	P-C8600DN	P-C8650DN
P-4021 MFP	P-4026w MFP	P-4027iw MFP	P-4021DN	P-4021DW
P-C2656w MFP	P-C2651DW	P-C2157w MFP

Known Issues

All Windows Operating Systems
Issue: Network Print Monitor may not install correctly on PCs using Microsoft Windows Installer before 3.1 v2.
Solution: Update to the latest service pack and install the latest Microsoft Windows Installer.

Issue: Fonts in Map View appear fuzzy.
Solution: This happens if certain Adobe products are installed and ClearType is enabled in Windows. To fix this issue, turn off ClearType, or remove duplicate Adobe and Microsoft fonts.

Issue: When running Network Print Monitor with the operating system language set to French, the 3D image in the Device Properties dialog may get corrupted for some device errors.
Solution: Close and reopen the Device Properties Dialog.

Issue: Properties in the context menu for a device is grayed out.
Solution: Network Print Monitor limits the number of open Device Properties windows to three. Close one or more Device Properties windows.

Issue: Network Print Monitor installs drivers with the features available in Add Printer Wizard. This means that some driver components such as SNMP or Status monitor cannot be installed using Network Print Monitor.

Issue: If a Universal Printing System is installed and then cloned in Windows, the cloned version cannot be uninstalled using Network Print Monitor.
Solution: Uninstall the cloned version using Windows system tools.

Issue: Only PC users with local administrative privileges can perform firmware upgrades and use Host Management features.

Other Issues and Warnings
Issue: An error may occur on some devices after changing the settings for Automatic sleep timer or Low power timer.
Solution: Refer to the Operation Guide for your device for information on the supported ranges for Automatic sleep timer and Low power timer.

Issue: Some counters cannot be retrieved from the device when Enhanced WSD (or Enhanced WSD over SSL) is set to OFF.
Solution: Enabled Enhanced WSD (or Enhanced WSD over SSL) on the device.

Issue: Network Print Monitor cannot set the user unit type setting in the driver.

Issue: If a device gets turned off while the Firmware Upgrade wizard is running, an exception may occur in Network Print Monitor, and the firmware upgrade will not be initiated. This may damage the device.
Solution: Make sure that devices are not turned off during firmware upgrades and follow all warnings and notes in the software and documentation.

Issue: The default custom paper size in Default Device Settings shows Ledger size for FS-1350DN. The actual default value is Legal size.

Issue: Copying large amounts of data (for example, address books containing 2000 addresses), can take a long time on some models.
Solution: This is due to limitations in the SNMP protocol and device firmware. On some models, it can take 1-2 seconds to copy one address book entry.

Issue: After importing an exported Network Print Monitor workspace, the SNMP Write Community password is reset to public.
Solution: When a workspace is exported, all confidential information is stripped from the exported file for security reasons. Reenter the correct SNMP Write Community password in Communication Settings.

Issue: On slow or high traffic networks Network Print Monitor displays "Unknown Error", even if the firmware upgrade was completed successfully.
Solution: The Firmware Upgrade wizard may not receive a confirmation message from the device. Verify the firmware version in Network Print Monitor's Firmware view, the Embedded Web Server, or the device front panel.

Issue: "Firmware cannot be validated" warning gets displayed for valid firmware files for some models.
Solution: Not all firmware can be updated using Network Print Monitor or network firmware upgrades in general. Use another method for updating the firmware, or contact your dealer for more information about alternative ways to perform a firmware upgrade.

Issue: Network Print Monitor displays that a firmware upgrade is in progress for a long time (more than 20 minutes), or reports an upgrade failure.
Solution: Verify the upgrade status on the device operating panel, make sure that the device is connected and not in sleep mode, then reinitiate the firmware upgrade if necessary.

Issue: Imported Network Print Monitor address book data gets corrupted if it is imported to a computer with a different operating system language than the originating computer.
Solution: Ensure that Windows is set to the same locale on the exporting and importing computer.

Issue: The firmware upgrade feature may not support all firmware types for all device types.
Solution: This is a limitation on the device side. Use another method to upgrade the optional firmware.

Issue: Network Print Monitor does not report errors in document processors or if document processor covers are open.
Solution: This is a system limitation. To check for errors in document processors, open Device Properties and review the error list.

Issue: The SNMPv3 support by the IB-23G network card is limited to DES encryption and the Authentication and Privacy security level. When using SNMPv3, the passwords in Authentication and Privacy on the device, and in the communication settings of the software must be identical.

Issue: Sending a counter reset and a print job at the same time may fail if a device is sleeping.
Solution: Make sure that the device is in ready status when resetting counters.

Issue: Furigana cannot be exported for account and counter information.

Issue: Installing multiple drivers for the same device on the same PC simultaneously fails due to a naming conflict.
Solution: Rerun the driver installation for each driver when installing multiple drivers for the same device on the same PC.

Issue: After a KXP profile is applied during driver installation from Network Print Monitor, Printer Properties cannot be opened, rendering the driver UI inoperable.
Solution: When exporting a KXP profile from Printing System Driver the value of "Media source enumeration" under "Device settings"/"Compatibility" must not be changed from the default setting.

Issue: The 4-digit error code for the "Call for service" feature provided in notification e-mails is only available for certain device models.

Issue: Account management features are device-specific and some features may not be available for all devices.

Issue: To prevent possible loss and corruption of characters, select .txt file format while opening exported .csv files from Network Print Monitor in Microsoft Excel.

Issue: Device properties may not display correctly in Network Print Monitor unless the video drivers on your PC are up-to-date.

Issue: The results of each Multi-Set process are contained in a log file. The possible results displayed and their meanings are as follows:
     "Succeeded" means the properties were set successfully.
     "Not set" means the properties could not be set because of device constraints.
     "Failed" means properties could not be set because the features are not supported by the target devices.

Issue: After performing a Multi-Set between different device models, some settings are not copied over.
Solution: Before running the Multi-Set, click Edit settings on the confirmation page of the wizard to check and modify the settings for the target device.

Issue: When setting media types in Device Accounting Settings from Network Print Monitor, the device panel displays "Remote editing" and becomes unavailable.
Solution: Turn off the device and then turn it back on again. To set the media types for device accounting, use the device panel.　

Issue: After performing a Multi-Set with an .fdt file (Address Book for Network FAX), all contacts and groups are successfully registered to the target device, but the order in which they appear may differ from what is shown in Address Book for Network FAX.

Issue: An error may occur while importing a device address book file in .xml format through Multi-Set.
Solution: Make sure the FTP and SMB port numbers on the target device are set to a value greater than “0”.

Issue: When a device is set to energy saver mode for the sleep level, an SNMP response timeout may occur and cause Network Print Monitor to show that the device is not connected.
Solution: To prevent the timeout, open the Communication Settings for the device and change Communication timeout (seconds) to “60” and SNMP communication retries to “5.”

Issue: If the current Windows user or host login user from a remote computer does not have file permissions or access rights, driver installation may fail.
Solution: Make sure the users have access to the INF driver package location.

Issue: After changing the password policy, you may not be able to access certain features and settings in Network Print Monitor.
Solution: Make sure your password meets the new password policy requirements specified in Device System Settings > Password policy.

Issue: When exporting users from the User List dialog to .csv file format, the Simple login keys associated with the users are not exported.
Solution: Select .xml file format for the export file.

Issue: After configuring e-mail report settings from the Device System Settings in Network Print Monitor, restart the device for the changes to take effect.

Issue: On some devices, a "Connection Error" occurs. As a result, the user cannot complete some functions with KNV/NPM.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)

Issue: When Enhanced WSD or Enhanced WSD over SSL is set to Off, some latency issues may occur such as slow workspace update, and communication delays between the device and the KNV or NPM application.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)

Note: There are three types of usage restrictions that can be applied to counters: Off = 0, Counter limit = 1, Reject usage = 2
The restrictions should be listed in a .csv file in the following format:
‘Restriction type (value), Restriction type (value), Restriction type (value)…’
Example:
‘1(500), 1(200), 0, 2’
In this example, the first column has a counter limit of 500 pages, the second column has a counter limit of 200 pages, the third column has no page count restrictions (Restrictions off), and the fourth column has no printing privileges (Reject usage).

Note: The owner of a Custom box will always be replaced with "Admin" when importing Document box settings through Multi-set.

Network Print Monitor uses the following Open Source software.


Product Name	Version	License Information
Net-SNMP	5.6.1.1	BSD License
Quartz	1.0.0.2	Apache License
ICSharpCode	2.2.1.2648	GNU-GPL
TreeViewAdv for .Net	1.7	GPL
Smart Thread Pool	1.0.2235.39078	MS-PL
Firebird	2.1.0	MPL
Apache log4net	1.2.10.0	Apache License
MailKit	2.0.5	MIT License
MimeKit	2.0.5	MIT License
SharpSnmpLib	12.4.0	MIT License
Bouncy Castle	2.2.1	MIT License

Kyocera is a registered trademark of KYOCERA Corporation.

Microsoft, Windows, and ClearType are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, Acrobat and Adobe Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. Other names, such as those of products of other companies or trade names, are the trademarks or registered trademarks of each company.